Please Note: Some products such as heat packs can only be shipped within Australia.

Monarch Giftware provides free local delivery within a 20km radius of the Ballarat CBD (3350) and uses Australia Post for delivery anywhere in Australia.  Unfortunately, we cannot ship some items overseas such as heat packs due to border security restrictions. 

After an order is placed we will dispatch your order to Australia Post and provide you with a tracking number so you can see when and where your parcel is located. To ensure your item/s arrives safely and on time, we require full address details including your postcode, street number or post office box. Your order should arrive within 3-10 business working days. In the event your order does not arrive we recommend you contact our customer service team at or Australian Post at with your tracking number on hand.